Services aren't like shop goods — you can't box up a repair and post it back. So here, in plain language, is what we promise after the job is done, and what you can claim when something isn't right.
Every repair and installation we complete is covered for 90 days from the completion date shown on your invoice. If the specific fault we fixed comes back within that period — the same joint leaks again, the same circuit trips again — we return and re-repair it at no charge, including labour and any of our parts that failed.
To claim, contact us with your invoice number and a photo or video of the issue. We aim to schedule warranty visits within 48 hours, ahead of new bookings.
Unused parts that we quoted and supplied — for example, a pump ordered for a job you later cancelled — may be returned within 14 days in unopened original packaging for a full refund of the part price. Opened or installed parts follow the manufacturer's warranty process instead; we handle that process with the supplier on your behalf.
If you cancel project work before materials are ordered, your deposit is refunded in full within 10 working days. Once materials specific to your job have been purchased, we refund the deposit less the documented cost of non-returnable items.
If a re-repair under warranty fails a second time, or we cannot honour a warranty visit within a reasonable period, you may choose a refund of the workmanship portion of the invoice instead of another visit. Refunds are paid by bank transfer within 10 working days of agreement.
Email [email protected] or call +60 17-208 6453 with your invoice number. Warranty claims are logged in writing, and nothing in this policy limits your statutory rights under the Consumer Protection Act 1999, including recourse to the Tribunal for Consumer Claims Malaysia.