These terms apply to all quotations issued and services performed by Hostsmith Plumbing & Electrical Sdn Bhd (Registration No. 202301021476 (1512988-A)) ("Hostsmith"). By accepting a quotation, you agree to them. They are governed by the laws of Malaysia.
Every job begins with a written quotation — sent by WhatsApp, email or on paper — stating the scope of work and the price. A quotation is valid for 14 days. Work is booked only once you confirm acceptance; nothing submitted through this website constitutes a binding order by itself.
If, once work begins, we discover conditions that materially change the scope (for example, concealed pipe damage beyond the quoted section), we stop, explain, and issue a revised quotation. You are never charged for work you have not approved.
Diagnostic visits carry a call-out fee stated when you book. The fee is waived in full when you proceed with the quoted repair. If you cancel a confirmed appointment less than 2 hours before the slot, the call-out fee remains payable.
We arrive within the agreed time window, carry out the work with reasonable skill and care, and comply with applicable Malaysian standards. Electrical work is performed by wiremen certified by Suruhanjaya Tenaga. You agree to provide safe access to the work area and to water and electricity isolation points.
Parts we supply are new and covered by their manufacturer's warranty in addition to our workmanship warranty. Where you ask us to install parts you supplied yourself, we warrant our installation work but not the part.
Our repairs and installations carry a 90-day workmanship warranty from the completion date, as described in the Return & Refund Policy. The warranty covers the recurrence of the specific fault we repaired; it does not extend to unrelated faults, subsequent damage by third parties, or normal wear.
Payment is due on completion of the work, against our invoice, by cash, bank transfer, DuitNow or accepted e-wallets. For project work exceeding RM3,000 we may agree a deposit and staged payments in the quotation. Invoices unpaid 14 days after completion may incur late interest at 1.5% per month.
We hold public liability insurance and accept responsibility for damage directly caused by our negligence. We are not liable for pre-existing defects, for damage inherent in accessing concealed installations that you have been informed of in advance, or for indirect losses such as loss of income. Nothing in these terms limits liability that cannot be limited under Malaysian law, including under the Consumer Protection Act 1999.
Content on hostsmith.help, including the advice articles, is general information, not a professional assessment of your specific installation. Attempting repairs based on website content is at your own risk — particularly electrical work, which Malaysian law reserves for certified persons.
If something isn't right, contact us first at [email protected] or +60 17-208 6453 — most issues are resolved with a return visit. Unresolved disputes fall under the non-exclusive jurisdiction of the courts of Malaysia, and consumers retain the right to bring claims before the Tribunal for Consumer Claims Malaysia.